We are preparing to ship orders as quickly as possible, but your order may be delayed. Please check My Account for any update. 

We have put a lot of focus on making sure the items get delivered to our customers as quickly as possible.(NOTE: If you have not received our notification email, please check your spam email and move it to your inbox.)

 It usually takes about 8-22 business days for standard shipping and 6-12 business days for express shipping. Receiving time = Processing time + Shipping time 

 

VERIFICATION

A confirmation email will be sent to you once the order is authorized and verified. We begin preparing your order immediately after it is verified. With this sort of time frame, it makes it difficult for us to change or cancel your order, however, we will do our best to support your request.

If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Jolimall to your safe list.

If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Order Status page to see if your order exists. Enter your order number, email address, and billing zip/post code. Make sure to enter this information it was entered when the order was placed. If you aren't able to locate your order through the Order Status page, contact our Help team with your name and email address used to place the order, and we can locate the order for you.

 

PROCESSING

It normally takes 3-7 business days for us to process your order. Please note that this does not include holidays and weekends.

 

SHIPPING

USA,AU,NZ( United States, Australia, New Zealand)

Rate Name

Conditions

Cost

Standard (8-22 business days)

5 PCS and up

$20

Standard (8-22 business days)

4 PCS

$16

Standard (8-22 business days)

3 PCS

$12

Standard (8-22 business days)

2 PCS

$8

Standard (8-22 business days)

1 PC

$5



Note: Orders shipped to Puerto Rico, Virgin Islands, Hawaii, Guam or Alaska cannot be delivered via express.

Canada

Rate Name

Conditions

Cost

Standard (8-22 business days)

5 PCS and up

$25

Standard (8-22 business days)

4 PCS 

$20

Standard (8-22 business days)

3 PCS

$16

Standard (8-22 business days)

2 PCS

$12

Standard (8-22 business days)

1 PC

$8


Rest of world

Rate Name
Conditions
Cost

Standard (Shipping time varied from different countries.)

1 PC and up
$5

TRACKING 

If you can't track your package by the tracking number, don't worry, sometimes the package is sent from our China warehouse and the tracking number will be invalid when it stays abroad, USPS/UPS/FedEx will take this package when it arrives in your country then the tracking number will be available.

* Shipping time is estimated and commences from the date of shipping, rather than the date of the order, and can take longer than expected date due to an invalid address, customs clearance procedures or other causes. Receiving time = Processing time + Shipping time

* Please contact us within 6 months of shipment if the package does not arrive in time, our representative will get back to you in 24 hours. Please note that overdue requests may not be accepted.

Contact our customer service centre: customerservice@jolimall.com

 

TRACK MY ORDER 

Once your order has shipped, you can track your order through:

1. The shipping confirmation email we send you with tracking info

2. Your Jolimall account (make sure you’re logged into your account!)

3. 17Track.com using the button below

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