Need any help?

Jolimall customer service is always here to help you:

We will get back to you in 24 hours.


If you haven't received any email updates about your order, it's likely they were marked as spam. Some email providers may mark our emails as spam or completely block them. Check your spam folder for emails about your order and make sure to add Jolimall to your safe list.

If you didn't receive an order confirmation, don't place your order again until you're sure the order didn't go through or you may end up with a duplicate order. First, check the Order Status page to see if your order exists. Enter your order number, email address, and billing zip/post code. Make sure to enter this information it was entered when the order was placed. If you aren't able to locate your order through the Order Status page, contact our Help team with your name and email address used to place the order, and we can locate the order for you.

We believe in delivering excellent customer service and we are dedicated to satisfying our customers. Please don’t hesitate to contact our customer care whenever you need help in ordering, shipping, returns or have suggestions.


Enjoy your shopping here!

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