Please email customer service at customerservice@jolimall.com Orders are able to be canceled and refunded before shipping. and include your:Order number & Cancellation request with a picture of the product, if necessary.

  1. To initiate a cancellation, please contact customer service. The cancellation notification will be emailed to you.
  2. Refunds will be reimbursed back to your original account -- credit card or PayPal. PayPal refunds will be transferred immediately. Credit cards may take 5-10 business days to process.

    Once an order is canceled, we cannot undo this. You will need to replace the order yourself.

Please don't hesitate to contact us at customerservice@jolimall.com if you have any questions or requests, we'll be happy to assist you!

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